Digital Federal Credit Union

A great, big thank you to Melanie at DCU Marlborough Main St branch. She went out of their way to assist us in getting our checking account open. Not only she was very thorough and professional, she also is a nice person. We are looking forward to our new relationship working with DCU.

I have always had a bad service at this branch and I feel very discriminated about not speaking perfectly English, I don’t appreciate the way I was being treated there the last time I went and their never paying attention on us. Very disrespectful read books during business hours.

I have always had really good customer service at all the DCU branches. They always help with anything I come in for. Then ask if they can help with anything else before I go. This branch has a drive up ATM and was a Taco Bell when I was in highschool.

Ive been going to this branch for almost a decade. I have never had a bad experience. Everyone here is professional, Knowledgeable and willing to go above and beyond for you. I can tell you right now all the one star reviews that are here are a result of the individuals incompetence, negligence and impatience. I promise you this branch and this bank are top class. Edit: Since having written this, I have a car loan with them at 1.99%, took out an almost $20K line of credit after a 15 minute phone call and a single pay stub proof of income. Top rate fraud protection, got a call about a charge in Virgina, charges never even hit, if you dispute any faulty charges, they will credit you, and you'll get a card within 2-3 business days. COVID has been brutal for all businesses. These guys have held on strong.

This company is absolutely enraging to do business with. Nothing works as it should in the online portal. I have an account number, an access code, a password, and an approved loan and STILL can't get in the online portal, because the "password reset" doesn't recognize any of the above. Then, when I try to send an email, it warns me that it's not secure, and then won't send -- just a circular reference back to the message box. GREAT, THANKS FOR THE GO NOWHERE MESSAGE BOX THAT NOW JUST HAS ME EVEN MORE IRATE BECAUSE MY ONLY OPTION IS TO WASTE MORE HOURS OF MY LIFE TRYING TO CALL YOU FOR SOMETHING THAT SHOULD TAKE 5 MINUTES TO RESOLVE. As I said, all paths lead to calling, which results in waiting on hold for a minimum of 45 minutes for the most basic of transactions. I've had to do this no fewer than 5 times just this week alone, simply to get a car loan approved. I chose this company for a 1.74% auto loan on an EV, and they offered an extra 0.5% discount if you submit 100% of your paycheck through them. DO NOT DO IT. If they're this bad at even getting me to the point of accessing the account, how in the world can anyone trust them to actually manage their money?!

Worst bank I’ve ever been apart of. Not only do both ATM machines never work, you also need to make appointments to do anything within your account. My spouse just went to deposit money into the ATM, couple hundred dollars, it says error we cannot take your money and doesn’t give the money back. You guys deserve to be shut down, every single last branch.

Good morning, i have bee trying for weeks to get in contact with someone. I have done chat but the wait starts at 15 minutes and as i wait it goes up up up to 20-10 minutes . I have called in multiple times but after 30 minutes the autoated system hangs up on me. I am simply trying to make a payment on my cars loan. I have added an account to my online login but it will not let me select it to make a payment from! I have never had to work so hard to give someone money. Literal hours of my life trying to navigate your archaic website, chat with someone and calling while I’m at work and just letting it sit on hold for 30 minutes at a time hoping this time someone will answer. Ridiculous. I thought credit unions were supposed to be more intimate and customer focused. This is insanity

My wife and I went in today to get an auto loan. Shout out to Lucky, the teller/agent/representative (i don't know what her job title is) who assisted us, for being super kind and helpful. A+ customer service in our case :)